Chính sách đổi trả

1. Condition for return and exchange

Customer  need to chech the status of the goods and can change/return goods right at the time of delivery/receipt of goods in  following cases: 

  • Goods are not in right category or design in the oder placed or as on the website at the time of ordering.
  • Not enough quantity, not enough as in the order.
  • The extenal condition are effected such as torn packaging, peeling, broken ...

 Customer are responsible for presenting revelant documents proving the above deficiency to complete the return/exchange of goods. 

 

2. Regulation on the time of notification and return products exchange

  • Time for notification return and exchange: within 48 hours from receipt of the product in case the product lacks accessories, gifts or broken tanks.
  • Time to return product: within 14 days after receiving the products
  • Where to return product: customer can bring the product directly to our office/store or via transportation agent.

In case you have suggestion/complain regarding product quality, please contact our custommer service line or email us.

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